Christopher DiTullio has served as Senior Vice President, Chief Customer Officer since October 2019. His responsibilities cover all aspects in which our customer interacts with our brand, including field leadership and all aspects of location operations, development and in-store experience; omni-channel operations and customer care; marketing and brand organizations, inclusive of creative, digital marketing, digital experience, customer relationship management and customer insights and analytics. DiTullio joined in 2005 and has held various leadership roles in inventory management, marketing, e-commerce and omni-channel. Prior to joining JOANN, DiTullio held roles in operations and inventory management with JC Penney, Homeplace, Inc. and Cole Vision. DiTullio recently completed a six-year term on the board of Association for Creative Industries.